On Friday, 5th October 2007, University of Cambridge’s Institute for Manufacturing (IfM) and IBM launched the discussion paper “Succeeding through Service Innovation – Developing a Service Perspective on Economic Growth and Prosperity”.
Overview of the document:
Section 1 of the document gives an introduction to service innovation and service science as an emerging field.
Section 2 clarifies the rationale for a science on services and defines its domain.
Section 3 looks at existing theoretical underpinnings and identifies knowledge and skills gaps in the field.
Section 4 points to potential approaches and opportunities to address the gaps.
Section 5 focuses on recommendations for education, business and policy.
Finally, section 6 invites feedback.
A glossary and rich appendix provides complementary background info.
Feedback on the document is invited online till Friday, 30th November 2007:
”The discussion or ‘green’ paper is intended to stimulate further dialogues among the stakeholders. (…) Anyone with an interest in service innovation and its implications for education, business and policy is invited to comment on the document by 30 November 2007. The document will be revised based on suggestions and comments received and then published as a ‘white paper’.” (page 1)
The document was first presented at the Cambridge Service Science, Management and Engineering Symposium, which is documented with programme, presentations and audio files at the symposium website.
So long …
Kathrin
www.wi1.uni-erlangen.de / www.clicresearch.de
