CLICroll
Interested in further great sites and blogs around the service innovation and service science theme?
Have a look at the following …
The Advanced Institute of Management Research was established in 2002 with the mission statement to “significantly increase the contribution of and future capacity for world class UK research on management.” The initiative is led by Director, Professor Robin Wensley of Warwick Business School and Deputy Director, Professor Andy Neely of Cranfield School of Management. Financial support is provided by both the Economic and Social Research Council (ESRC) and the Engineering and Physical Sciences Research Council (EPSRC). Researchers participating in the initiative are all recognised leaders in their fields and are drawn from a wide variety of universities in both the UK and overseas. Much of AIM’s research explores issues associated with Sustained Innovation, Promising Practice and Productivity and Performance. This research is designed both to shed new light on challenges facing the UK and to inform practitioners and public policy debates.
CITRIS - the Center for Information Technology Research in the Interest of Society is a “state-funded, four-campus multi-disciplinary California Institute of Science and Innovation that applies information technology research to societal scale problems”. The Center has a special focus on Service Science and basically links back to UC Berkeley’s SSME area.
CLIC is the Center for Leading Innovation & Cooperation. It’s a joint initiative of scholars from AIM (the UK‘s Advanced Institute of Management Research), FAU (Friedrich-Alexander-University Erlangen-Nuremberg), HHL - Leipzig Graduate School of Management and TUM (Technische Universität München) hosted at HHL – Leipzig Graduate School of Management. Have a look at the CLIC Research homepage at www.clicresearch.de !
DL2100.de is the German service management and research community with more than 4150 registered members from economy, research, politics and intermediary institutions. They report the following statistics: 15 new members per week, 10 E-Mail feedbacks per week regarding contents, cooperations, technology etc., up to 240 visits per day 12 minutes in average, over 270 projects, 760 publications, many events and news are published, since 1st March 2000 more than 140 Newsletters has been published in 14-days period, 71% of all contents comes from the community members!
This is Frank Piller’s blog on “Mass Customization and Open Innovation” where you also can find great ideas and inspiration for the the service science field. Esp. service innovation and open innovation are close friends – we could even say twins. Emerged from the open source area with a clear focus on software, the concept of openness has moved on to the service sector. In the meantime more and more concepts emerge for the production sector as well. But we have to be clear: as soon as we personalize, mass customize and open up the design process of products, they immediately become “hybrid products”, “product-service-bundles” or quite complex service systems in a broader sense. So follow the link if you want to engage with this line of thought.
Well, serviceCLICS is the cool site where you currently are. We try to provide a “superior service” by linking, bundling, framing, summarizing and further developing the state-of-the art in service innovation and service science. The site provides executive summarizes of academic knowing and academic as well as executive challenges to our lacking knowing and doing in the field. While the blog represents mainly my personal thoughts about the field, you will find enough links to research within our community or across as an invitation to contribute.
This is also an interesting one! ServINNO is about “Service Innovation in the Nordic Countries – Key Factors for Policy Design: The ServINNo project explores innovation processes in Nordic service firms and how policy can be designed to promote service innovation in the Nordic countries. The aim of the project is to identify appropriate service innovation policies based on in-depth analysis of innovation activities in Nordic service firms.”
SRII:
The SRII – the Service Research & Innovation Initiative is ”striving for the following commitments: Corporations – Commit to funding a permanent service R&D budget; active involvement in the SRII community and work with government and academia to develop service research. Governments – Sponsor research in universities and applied research centers; get involved in the SRII community; work with industry and academia to develop service research. Academic Institutions – Increase core research in services, establish curricula, programs and degrees for service disciplines (e.g. management, operations, design, etc.); collaborate with industry to develop research in commercially relevant areas; get involved in the SRII community.
Spohrer on Service – Jim Spohrer’s Blog:
IBM’s Jim Spohrer is the thought leader behind many current service science activities. It’s definitely worthwhile to follow his blog. You might also be interested in the 2006 special issue of the Communications of the ACM on “Services Science” that Jim Spohrer edited together with his IBM colleague Doug Rieken. Here you will also find the “Research Manifesto for Services Science” by Henry Chesbrough and Jim Spohrer.
“Services Science, Management and Engineering (SSME) at UC Berkeley is a multi-disciplinary effort to conduct research and teaching in the emerging discipline of services science”. Thought leaders behind UC Berkeley’s SSME initiative are (among others) Henry Chesbrough, Haas School of Business, whom you are more likely to know for his activities in the field of open innovation, and AnnaLee Saxenian, Dean and Professor in the School of Information, whom you might better know for her book “Regional Advantage”.
“SSMEnetUK is a network of UK researchers interested in Service Science Management and Engineering. SSMEnetUK is funded by EPSRC and supported by IBM, BT, HP, Utilities Exchange Ltd and Abacus Billing.” This UK website on SSME by Linda Macaulay, Professor at Manchester Business School, links to reading lists, relevant journals, websites, blogs and wikis as well as institutions, programmes, conferences and activities in the field. I would recommend you to have have an in-depth look there!
